A New Era of Support is Here

At Lian Original, we are constantly striving to perfect your journey with us. We focus on the quality of our products and the excellence of our customer service. We are thrilled to announce a significant enhancement to our website. We now have a new, intelligent customer support live chat, powered by Tidio. This elegant feature provides you with a swift way to find answers. It offers you an intuitive way to connect with our team.

We understand that your time is valuable. That’s why our new live chat system is built to provide an immediate response to your inquiries. This ensures you get the information you need without delay.

The Best of Both Worlds: AI Speed and Human Expertise

This isn’t a simple, pre-programmed chatbot. The Tidio chat function is a sophisticated hybrid system. It combines the efficiency of artificial intelligence with the personal care and problem-solving skills of our dedicated human support team.

• Instant Answers from Our AI Assistant: When you first open the chat, you’ll be greeted by our AI chatbot. This intelligent assistant has been trained to understand and answer the most frequent questions about our products, orders, and policies. It’s an ideal solution for quick inquiries, providing you with instant, accurate information and eliminating any potential waiting time.
• A Human Connection, Anytime You Need It: We believe some questions require a personal touch. At any point during your conversation, if your query is complex, you can connect with a human support team member. If you prefer, you can also speak with a person directly. The transition is seamless. The AI will intelligently hand over the conversation. It provides the human agent with a full transcript of your chat. This ensures you never have to repeat yourself.

Choose Your Support Channel for a Faster Experience

The new Tidio live chat is an excellent addition. However, we want to remind you of all the ways you can reach us. We offer a comprehensive suite of support channels. This ensures you can always get the help you need. You can choose the way that’s most convenient for you.

• Tidio Live Chat: For the fastest real-time support, our new live chat on the website is your best option. It offers immediate assistance and is the quickest way to get an answer to your questions.
• Discord Customer Program: Our dedicated Discord channel offers a vibrant community. It provides direct access to our support team. This setup offers a quick and collaborative way to get help.
• Email and Contact Form: For detailed inquiries that aren’t time-sensitive, you can always reach us via email. Alternatively, use our website’s contact form.

We have designed this comprehensive system to ensure that we’re here for you. Whether you prefer an instant conversation or a more detailed written response, we can accommodate your preference. For the quickest support, we recommend using either our live chat on the website or our Discord Customer Program.

We invite you to explore this new feature on our website. We’re confident it will make your time with us even more seamless and enjoyable.

Thank you for your trust and for being a part of our community.

Warmly, The Lian Original Team